Schoology Troubleshooting
Common resolutions to Issues related to Schoology
A) Make sure Google Drive Resource App has been approved.
- Click Resources
- Click Apps
- Under My Resource Apps click Google Drive Resource App
- Click Approve
B) Unblock Third-Party Cookies
This method seems to be working for students in other reports.
1. Go to Chrome Settings [Navigate to: chrome://settings/content/cookies]
2. Click Advanced
3. Select Content Settings
4. For cookies, enable "Allow sites to save a read cookie data" and disable "block third-party cookies"
C) Revoke Access to the Account:
Personal OneDrive accounts
1. Go to https://account.live.com/consent/Manage. This page lists the apps and services you’ve given access to.
2. Click Edit under the diagrams.net app.
3. To revoke access permissions, click Remove these permissions.
D) Troubleshooting Tip: Force Log Out
1. Navigate to the Assignment (where they see My Documents)
2. Have them visit this URL: https://lti-submission-google.app.schoology.com/authorize/logout
3. Have them navigate back to the assignment and reconnect their Google Drive account
E) Clear Cache In Chrome
1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select
All time.